REFUND POLICY

Last updated: November 9, 2026

RETURNS

Our return policy lasts 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with all tags attached.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Intimate and sanitary items (such as underwear and swimwear), where hygiene seals have been removed;
Gift cards;
Items marked as final sale or clearance.

HOW TO REQUEST A RETURN

To complete your return, please contact our customer service team with your order number and proof of purchase. We will provide you with the correct return address. Please do not send your item back to the address printed on your package or listed on the website, as those locations cannot process returns.

Email: service@comfortreliables.com

REFUNDS

Once your return is received and inspected, we will email you to confirm that we have received the item and whether your refund is approved or rejected. If approved, your refund will be processed and automatically credited to your original payment method within a number of business days. Please note that original shipping costs are non-refundable.

If you have not received your refund after the stated time, please check your bank account and contact your card issuer, as processing can take a few days. If you still need help, contact us at service@comfortreliables.com.

EXCHANGES

We only replace items that are defective or damaged. If you need an exchange for the same item, please email us at service@comfortreliables.com with your order details.

RETURN SHIPPING

You are responsible for paying the shipping costs of returning your item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted where applicable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

NEED HELP?

Please contact our customer service team for the return address or any questions about your return:

Shaanxi Renchen Clothing Co., Ltd. (Comfort & Reliable)
Address: 1404, Tower A, Northwest Guojin Center, Fengcheng 8th Road, Xi'an Economic and Technological Development Zone, Shaanxi Province, China
Email: service@comfortreliables.com